AERA NOVA REFUND & RETURN POLICY
Last updated: August 2, 2026
At Aera Nova, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item or request a refund in accordance with the terms outlined below.
RIGHT OF WITHDRAWAL
If you are a consumer located in the European Economic Area or the United Kingdom, you may be eligible to withdraw from your purchase within up to 14 days of receiving your order, in accordance with applicable consumer protection laws.
To exercise your right of withdrawal, you must contact us at aeranovaspace@gmail.com within the applicable withdrawal period and clearly inform us of your decision to return the product.
The product must be returned in a condition that allows us to verify that it has not been unnecessarily used, damaged, or altered beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
Unless otherwise required by applicable law, you are responsible for the direct cost of returning an item when exercising your right of withdrawal. We recommend using a tracked shipping service when returning an item, as Aera Nova cannot be responsible for returned products that are lost in transit when the customer has arranged the return shipment.
REFUNDS FOLLOWING A WITHDRAWAL
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, we will process the refund to the original payment method used for the purchase.
Where required by applicable law, refunds will include the standard delivery costs originally paid by you. We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Any additional shipping costs resulting from your choice of a more expensive delivery option than the standard delivery method offered by us are generally not refundable, where permitted by applicable law.
RETURN CONDITIONS
To be eligible for a voluntary return beyond your statutory right of withdrawal, the product should be unused, in its original condition, and preferably in its original packaging.
Certain products may not be eligible for voluntary return where applicable law permits an exemption, including products that are personalized or made specifically according to the customer's specifications.
Nothing in this policy limits or excludes any mandatory consumer rights that apply under the laws of the country in which you reside.
DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, defective, incomplete, or materially different from the product described on our Site, please contact us as soon as reasonably possible at aeranovaspace@gmail.com.
Please include your order number and, where possible, clear photographs or videos showing the condition of the product and its packaging.
We will review the issue and, where the product is defective or does not conform to the sales contract, we will provide an appropriate remedy in accordance with applicable consumer protection laws.
For customers in the European Economic Area, consumers generally have a minimum two-year legal guarantee for goods that are faulty or do not conform to the description or contract. Depending on the circumstances and applicable law, the available remedies may include repair, replacement, a price reduction, or a refund.
For defective or damaged products covered by applicable legal guarantees, Aera Nova will not require the customer to bear costs that are legally required to be covered by the seller.
WRONG OR MISSING ITEMS
If you receive an incorrect item or an item is missing from your order, please contact us at aeranovaspace@gmail.com as soon as possible.
Please provide your order number and, where applicable, photographs of the package and the items received. We will investigate the issue and, where appropriate, arrange for a replacement or refund.
NON-DELIVERY OR LOST ORDERS
If your order does not arrive within the estimated delivery period, please contact us at aeranovaspace@gmail.com.
If the shipment is confirmed as lost or otherwise fails to reach you, we will investigate the matter with the relevant shipping provider and, where required by applicable law, provide an appropriate replacement or refund.
REFUNDS THAT ARE DELAYED OR MISSING
If you have been notified that your refund has been processed but have not yet received it, first check your bank account or payment account again.
You may also contact your payment provider, as processing times can vary depending on the bank, card issuer, or payment service.
If you have completed these steps and still have not received your refund, please contact us at aeranovaspace@gmail.com.
SALE ITEMS
Unless otherwise stated, products purchased at a discounted price are eligible for returns and refunds under the same applicable statutory rights as products purchased at the regular price.
Promotional offers may have additional terms, which will be clearly communicated at the time of purchase.
EXCHANGES
We generally do not offer direct exchanges for different products or variations.
If you receive a defective, damaged, incorrect, or materially non-conforming product, please contact us at aeranovaspace@gmail.com. Depending on the circumstances and applicable law, we may arrange a replacement or provide another appropriate remedy.
If you would like a different product, you may return the original product in accordance with this policy and place a new order, where applicable.
RETURN SHIPPING COSTS
When you return an item because you have changed your mind and are exercising your statutory right of withdrawal, you may be responsible for the direct cost of returning the product, provided that you were informed of this responsibility before completing your purchase and applicable law allows it.
If the product is defective, damaged, incorrect, or does not conform to the sales contract, Aera Nova will be responsible for the applicable return costs where required by law.
Please note that return shipping costs may vary depending on the country from which the item is being returned.
IMPORTANT CONSUMER RIGHTS
Nothing in this Refund and Return Policy is intended to limit, exclude, or replace any mandatory consumer rights available to you under applicable law.
If the laws of your country provide you with additional rights or protections, those rights will continue to apply.
CONTACT US
If you have any questions about our Refund and Return Policy, would like to request a return, or need assistance with a refund, please contact us at:
aeranovaspace@gmail.com
Aera Nova